Jewaco Electronics Return and Exchange Policy

At Jewaco Electronics, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Exchange Policy for detailed information on returning or exchanging products.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

Product Condition: The product must be in its original condition, unused, unaltered, and in the same packaging it was received.

Timeframe for Returns and Exchanges: You must initiate the return or exchange process within 14 days of receiving the product.

Returns

Initiating a Return: To initiate a return, please contact our customer service to request a Return Merchandise Authorization (RMA) number. Clearly state the reason for the return and provide all necessary details.

Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Refund Process: Upon receipt and inspection of the returned product, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe.

Exchanges

Initiating an Exchange: To initiate an exchange, please contact our customer service and provide details about the product you would like to exchange and the reason for the exchange.

Exchange Process: Once your request is approved, we will guide you on how to return the original product. After receiving and inspecting the returned product, we will ship the new product to you.

Non-Returnable Items

Certain items are not eligible for return or exchange:

Gift cards

Downloadable software products

Items on sale or clearance

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service immediately. We will work with you to resolve the issue and provide a suitable solution, which may include a replacement, repair, or refund.

Contact Us

If you have any questions or concerns regarding our Return and Exchange Policy, please do not hesitate to contact us. We are here to assist you and ensure a smooth resolution for any issues you may encounter with your purchase.

Thank you for choosing Jewaco Electronics!